Facilitative Questions
Alexa, Siri, Google, and all programs that answer questions, have mechanisms that determine the answers. If you’re like me, you largely assume they are accurate,
Decades ago I had an idea that questions could be vehicles to facilitate change in addition to eliciting answers. Convention went
As professionals a big part of our jobs is to influence change. We assume we know the appropriate means to get where we want to be. Certainly we think we know the right questions to get the data we think we need.
But sometimes our questions miss the unconscious drivers, and the incomplete data we collect as a result skews our outcomes. Or we unwittingly cause resistance even when our solutions are important and well-conceived.
I recently accepted a cold call from an insurance guy because I was thinking of switching providers.