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Leadership

Listening Biases: How Influencers Unwittingly Restrict Possibilities
Monday, 20 Sep, 2021
Listening Biases: How Influencers Unwittingly Restrict Possibilities

Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions? Do you assume your history of similar topics topics gives you a more elevated understanding of […]

What If Our Jobs Were To Serve?
Monday, 23 Aug, 2021
What If Our Jobs Were To Serve?

I used to live in Taos, New Mexico, where I bought everything I ate from a small grocery called Cid’s Market. Run by Cid and Betty

You Can’t Change a Behavior by Trying to Change a Behavior
Monday, 19 Jul, 2021
You Can’t Change a Behavior by Trying to Change a Behavior

I recently got a call from a noted venture capitalist of healthcare apps. DH: I heard you have a model that facilitates permanent behavior change. I wonder

Beyond Empathetic Listening
Monday, 5 Jul, 2021
Beyond Empathetic Listening

We all know the importance of listening, of connecting with others by deeply hearing them share thoughts, ideas, and feelings, by being

You Can’t Lead If You Can’t Follow
Monday, 14 Jun, 2021
You Can’t Lead If You Can’t Follow

A friend of mine delivers leadership training in police departments. On the first morning, he has the partners dance with each other, taking

Conscious Failing
Monday, 7 Jun, 2021
Conscious Failing

As a preamble to a discussion about failing consciously, I’d like to retell a story. Many years ago Xerox was beta testing a then new-type digital printer. The