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Bias

Do We Forget Our Values With ‘Different’ People?
Monday, 16 Nov, 2020
Do We Forget Our Values With ‘Different’ People?

By any standards, I’m considered successful. A NYTimes bestselling author of 9 books, an inventor and thought leader, I’ve trained a very large number of people globally in a change facilitation model I invented for sales (Buying Facilitation®), started up a successful tech company in the 1980s and a non-

Listening Biases: How Influencers Unwittingly Restrict Possibilities
Monday, 25 May, 2020
Listening Biases: How Influencers Unwittingly Restrict Possibilities

Do you enter conversations to listen for what will confirm your assumptions?

Resolving Unconscious Bias
Monday, 27 Apr, 2020
Resolving Unconscious Bias

Our biases have been developed through the stories of our lives. From birth, our parent’s beliefs become part of our unconscious, very personal, ecosystem; the cultural norms of our youth create our habits, behaviors, and identity; the schools we attend or the gangs we join introduce us to the way our

The Cost of Perceived Wisdom: how normalized thinking restricts Search and exposes us
Monday, 16 Dec, 2019
The Cost of Perceived Wisdom: how normalized thinking restricts Search and exposes us

In 1996 my sister called to say she’d made an online purchase. I was surprised: in those early days it was not only difficult to search for anything on the new internet, there wasn’t much to search for.

Addressing Diversity Through Listening
Tuesday, 5 Nov, 2019
Addressing Diversity Through Listening

Diversity is vital, yet often difficult to attain due to barriers of communication and biases, making assimilation complicated. We know that by diversifying our companies, our schools, our neighborhoods we’re capable of creating all that’s possible; without diversity we limit who gets heard, who gets to lead, what knowledge we deem important, what we teach our children, what creativity looks like. Indeed, misrepresenting and under representing categories of people cost an unimaginable price in money, possibilities, and life. And yet our unconscious

How Listening Filters Cause Misunderstanding
Monday, 1 Apr, 2019
How Listening Filters Cause Misunderstanding

When researching my book on closing the gap between what’s said