Bias
The Cost of Perceived Wisdom: how normalized thinking restricts Search and exposes us
In 1996 my sister called to say she’d made an online purchase. I was surprised: in those early days it was not only difficult to search for anything on the new internet, there wasn’t much to search for.
How Listening Filters Cause Misunderstanding
When researching my book on closing the gap between what’s said
Listening Biases: how we restrict opportunity
I got to the gym yesterday only to find that my regular treadmill had been replaced by a new-fangled computer machine thing.