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Communication

Making Money AND Making Nice: selling, managing, coaching, and leading with respect, kindness, and serving
Monday, 26 Jul, 2021
Making Money AND Making Nice: selling, managing, coaching, and leading with respect, kindness, and serving

When I asked a clerk at Walmart recently if I needed to wear a mask to enter, he responded: “Do whatever you

Beyond Empathetic Listening
Monday, 5 Jul, 2021
Beyond Empathetic Listening

We all know the importance of listening, of connecting with others by deeply hearing them share thoughts, ideas, and feelings, by being

What’s the Cost of Team Miscommunication?
Monday, 21 Jun, 2021
What’s the Cost of Team Miscommunication?

Is your team communicating effectively? Are you all on the same page and reach goals without resistance?

Customer Service from the Customer Side
Monday, 31 May, 2021
Customer Service from the Customer Side

I live on a floating home in the Columbia River in North Portland, OR. Daily life is just like living anywhere else,

Beyond the Mask: do we really see each other?
Monday, 10 May, 2021
Beyond the Mask: do we really see each other?

Enjoying my post-gym coffee outside a coffee shop last week I looked up and noticed a maskless man drinking his coffee at a near-by table. I got a shock when I saw his whole face. A face! The whole face! I’ve gotten so adjusted to only seeing eyes and mask that I was startled, and surprised on many levels.

Thank You. We Appreciate You: a case study in caring for employees
Monday, 19 Apr, 2021
Thank You. We Appreciate You: a case study in caring for employees

Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re