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Communication

Beyond the Mask: do we really see each other?
Monday, 10 May, 2021
Beyond the Mask: do we really see each other?

Enjoying my post-gym coffee outside a coffee shop last week I looked up and noticed a maskless man drinking his coffee at a near-by table. I got a shock when I saw his whole face. A face! The whole face! I’ve gotten so adjusted to only seeing eyes and mask that I was startled, and surprised on many levels.

Thank You. We Appreciate You: a case study in caring for employees
Monday, 19 Apr, 2021
Thank You. We Appreciate You: a case study in caring for employees

Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re

Thoughts about Surveillance Capitalism and Human Futures Marketing
Monday, 11 Jan, 2021
Thoughts about Surveillance Capitalism and Human Futures Marketing

Seems just about all of our activity is being followed and our data collected, put into a predictive model, and sold.

The Importance of Confusion
Monday, 27 Jul, 2020
The Importance of Confusion

When I begin an on-site training program I start by saying: “Hi everyone. I’m going to begin with a warning:

Making Negotiation Win-Win
Sunday, 20 Jan, 2019
Making Negotiation Win-Win

Using current negotiation models, people feel they are giving up more than they want in exchange for receiving less than they deserve.