People Centric
When I asked a clerk at Walmart recently if I needed to wear a mask to enter, he responded: “Do whatever you
Recently people have been discussing ‘kindness’ as a business strategy. I’m so pleased. Kindness – not a word historically associated
I live on a floating home in the Columbia River in North Portland, OR. Daily life is just like living anywhere else,
A few years ago, Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative:
Enjoying my post-gym coffee outside a coffee shop last week I looked up and noticed a maskless man drinking his coffee at a near-by table. I got a shock when I saw his whole face. A face! The whole face! I’ve gotten so adjusted to only seeing eyes and mask that I was startled, and surprised on many levels.
Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re