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People Centric

Assumptions: Why being right is wrong
Monday, 18 Jan, 2021
Assumptions: Why being right is wrong

While researching my book What? I discovered that when listening to others, we naturally assume we understand what’s meant and don’t question that assumption. But due to the way sound vibrations enter our ears, we actually only accurately hear some unknowable percentage of what is being said. Here’s what happens that makes accurate understanding so difficult:

Authenticity in Business: differentiating yourself in these uncertain times
Monday, 24 Aug, 2020
Authenticity in Business: differentiating yourself in these uncertain times

Things are changing these days. Of course we’re always in flux, but during this

The Business of Kindness
Monday, 29 Jun, 2020
The Business of Kindness

I’ve recently heard people discussing ‘kindness’ as a business strategy. I’m so pleased. Kindness – not a

Putting People First: the path to Customer Centricity, essay
Monday, 7 Oct, 2019
Putting People First: the path to Customer Centricity, essay

Charlie Rose interviewed Brian Moynihan, the CEO of

Healthcare Apps Can Facilitate Patient Compliance
Monday, 22 Jan, 2018
Healthcare Apps Can Facilitate Patient Compliance

There are currently more than 165,000 healthcare apps used for a variety of purposes – helping patients