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People Centric

Thank You. We Appreciate You: a case study in caring for employees
Monday, 19 Apr, 2021
Thank You. We Appreciate You: a case study in caring for employees

Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it. WinCo is an employee-owned food-supply

Listening Assessment: Do you have listening biases?
Monday, 5 Apr, 2021
Listening Assessment: Do you have listening biases?

Most of us believe we don’t have listening biases accurately hear what’s been said. But given our brain’s

Assumptions: Why being right is wrong
Monday, 18 Jan, 2021
Assumptions: Why being right is wrong

While researching my book What? I discovered that when listening to others, we naturally assume we understand what’s meant and don’t question that

Authenticity in Business: differentiating yourself in these uncertain times
Monday, 24 Aug, 2020
Authenticity in Business: differentiating yourself in these uncertain times

Things are changing these days. Of course we’re always in flux, but during this

The Business of Kindness
Monday, 29 Jun, 2020
The Business of Kindness

I’ve recently heard people discussing ‘kindness’ as a business strategy. I’m so pleased. Kindness – not a