People Centric
A few years ago, Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative:
Enjoying my post-gym coffee outside a coffee shop last week I looked up and noticed a maskless man drinking his coffee at a near-by table. I got a shock when I saw his whole face. A face! The whole face! I’ve gotten so adjusted to only seeing eyes and mask that I was startled, and surprised on many levels.
Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re
Most of us believe we don’t have listening biases accurately hear what’s been said. But given our brain’s
While researching my book What? I discovered that when listening to others, we naturally assume we understand what’s meant and don’t question that
Things are changing these days. Of course we’re always in flux, but during this