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Servant Leadership

Shelter in Place: the global family stays home
Monday, 23 Mar, 2020
Shelter in Place: the global family stays home

Like most folks in the world right now, I’m homebound.

Trait-centered Leadership vs. Servant Leadership
Monday, 26 Aug, 2019
Trait-centered Leadership vs. Servant Leadership

I’m a dancer. When I studied the Argentine Tango there

Customer Service Case Study: Who Are You Serving?
Tuesday, 17 Apr, 2018
Customer Service Case Study: Who Are You Serving?

When involved in customer service, are you serving your company and its rules – or your customer? Do you make rules to make sure your customers are happy, or are you wrapped up following rules designed for you – often at the expense of your customers?
Here are two conversations I had recently that make the […]