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You Can’t Change a Behavior by Trying to Change a Behavior
Monday, 19 Jul, 2021
You Can’t Change a Behavior by Trying to Change a Behavior

I recently got a call from a noted venture capitalist of healthcare apps. DH: I heard you have a model that facilitates permanent behavior change. I wonder

How, Why, and When Buyers Buy
Monday, 12 Jul, 2021
How, Why, and When Buyers Buy

I recently heard yet another excuse as to why a buyer didn’t buy. This one was a hoot – seller/buyer misalignment. Seriously?

Beyond Empathetic Listening
Monday, 5 Jul, 2021
Beyond Empathetic Listening

We all know the importance of listening, of connecting with others by deeply hearing them share thoughts, ideas, and feelings, by being

The Business of Kindness
Monday, 28 Jun, 2021
The Business of Kindness

Recently people have been discussing ‘kindness’ as a business strategy. I’m so pleased. Kindness – not a word historically associated

What’s the Cost of Team Miscommunication?
Monday, 21 Jun, 2021
What’s the Cost of Team Miscommunication?

Is your team communicating effectively? Are you all on the same page and reach goals without resistance?

You Can’t Lead If You Can’t Follow
Monday, 14 Jun, 2021
You Can’t Lead If You Can’t Follow

A friend of mine delivers leadership training in police departments. On the first morning, he has the partners dance with each other, taking