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Stop Trying to Persuade; Facilitate Congruent Decision Making Instead
Monday, 27 Sep, 2021
Stop Trying to Persuade; Facilitate Congruent Decision Making Instead

I recently heard a project manager in a software services company mention a ‘very important’ book on persuasion that she passed on to her team. I was curious why she liked it.
S: It’s vital we persuade our clients. My team must learn to use

What, Exactly, is the Buying Journey from the Buy Side?
Monday, 30 Aug, 2021
What, Exactly, is the Buying Journey from the Buy Side?

Buying and selling are two different activities. The Buy Side: People don’t want to

What’s the Cost of Team Miscommunication?
Monday, 21 Jun, 2021
What’s the Cost of Team Miscommunication?

Is your team communicating effectively? Are you all on the same page and reach goals without resistance?

Customer Service from the Customer Side
Monday, 31 May, 2021
Customer Service from the Customer Side

I live on a floating home in the Columbia River in North Portland, OR. Daily life is just like living anywhere else,

Let’s Talk About Sales
Monday, 26 Apr, 2021
Let’s Talk About Sales

Ever since the serpent convinced Eve to eat the apple there’s been someone trying to sell something. The original idea was fairly simple: find folks with a problem, then create and

Thank You. We Appreciate You: a case study in caring for employees
Monday, 19 Apr, 2021
Thank You. We Appreciate You: a case study in caring for employees

Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re