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Making Money AND Making Nice: selling, managing, coaching, and leading with respect, kindness, and serving
Monday, 26 Jul, 2021
Making Money AND Making Nice: selling, managing, coaching, and leading with respect, kindness, and serving

When I asked a clerk at Walmart recently if I needed to wear a mask to enter, he responded: “Do whatever you want. Frankly, they don’t pay me enough to care.” The implications of this statement sent my mind reeling and I had

What’s the Cost of Team Miscommunication?
Monday, 21 Jun, 2021
What’s the Cost of Team Miscommunication?

Is your team communicating effectively? Are you all on the same page and reach goals without resistance?

Customer Service from the Customer Side
Monday, 31 May, 2021
Customer Service from the Customer Side

I live on a floating home in the Columbia River in North Portland, OR. Daily life is just like living anywhere else,

Let’s Talk About Sales
Monday, 26 Apr, 2021
Let’s Talk About Sales

Ever since the serpent convinced Eve to eat the apple there’s been someone trying to sell something. The original idea was fairly simple: find folks with a problem, then create and

Thank You. We Appreciate You: a case study in caring for employees
Monday, 19 Apr, 2021
Thank You. We Appreciate You: a case study in caring for employees

Early this morning I went to my favorite ‘big box’ supermarket, WinCo. If you’re

Listening Assessment: Do you have listening biases?
Monday, 5 Apr, 2021
Listening Assessment: Do you have listening biases?

Most of us believe we don’t have listening biases accurately hear what’s been said. But given our brain’s