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Articles tagged with: Customer-centric; Ease of Service; Wired and Dangerous; Customer Loyalty

Deciding for the Customer
Thursday, 26 May, 2011
Deciding for the Customer

My friend Chip Bell has just published a new book (Wired and Dangerous:  How Your Customers Have Changed and what to do about it) with his co author John R. Patterson. His books are always enlightening – and this one is his best. Chip has been a friend since Selling with Integrity came out in […]