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Articles tagged with: customer service

Facilitating a New Customer Experience
Friday, 25 Sep, 2009
Facilitating a New Customer Experience

What differentiates us from our competition? Not a lot. Let’s look at that in detail.

Product similarity: Our products are pretty similar at this point. While we can recite chapter, line, and verse how our offering differs, the client hears similar stories from all vendors. They just want to get a business problem resolved in a […]

KLM Needs An Attitude Adjustment
Wednesday, 12 Aug, 2009
KLM Needs An Attitude Adjustment

This past week I travelled to Scotland from Austin on a KLM flight. I won’t do that again. There are far too many airlines to choose from these days: I suspect that other airlines take care of their customers better.
The planes were ok. Movies old, food horrid. I can live without movies and with bad food. But […]