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Articles tagged with: customer support

Time Warner has an interesting client-care strategy
Tuesday, 8 Mar, 2011
Time Warner has an interesting client-care strategy

I don’t know about you, but I don’t always look at my bills as I pay them. I just kinda plug numbers into my computer as I’m doing something else.
But yesterday, I actually looked at my Time Warner bill. It had somehow jumped in size. How did that happen? I called them. Here are the dialogues.
The first […]