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Plantronics, Part 2: the definition of un-customer service

Tuesday, 12 Jul, 2011

As per my blog post a few weeks ago, I had problems with a phone I recently purchased from Plantronic. The first fix they sent me was a refurbished product to replace the new one. I refused that, and was then sent a new one. At each step of the way, I told the folks to […]

Exchanging a broken product with a refurbished one is not ok

Tuesday, 28 Jun, 2011

I recently purchased my 4th Plantronics hands-free phone. I love these phones. They last for years, and offer me the qualities I need, including a long battery life.
This time, however, I’m not happy, and am being made unhappier daily.
This time, the dial-pad came with several problems, and it refused to reset, or upload, or connect […]

A breakthrough innovator and systems
genius Sharon-Drew Morgen has developed generic Facilitation models for decision
making, change management, and buy-in.

Topics:

Sales: Buying Facilitation®

Coaching: Facilitating permanent change

Change: generate new neural pathways

Leadership: facilitating creativity and influence

Learning: training vs learning facilitation

Facilitating Health: permanent behavior change

Servant Leadership: Facilitating trust and integrity

Listening Facilitation: close the gap between what’s said and what’s heard

Early adopters and visionaries companies in all industries get unique results

Sharon-Drew gets unique results with her original models.

Sellers target real buyers, close in half the time.
Coaches permanent change without resistance.
Leaders avoid resistance, provoke collaboration.
Learners generate new brain synapses.
Doctors enable buy-in and new habit formation.
Leaders enable a new focus on integrity.
People can avoid unconscious listening biases.

• Let Sharon-Drew coach your sales team, or offer new skills to leaders to avoid resistance.

• Let Sharon-Drew teach your team to listen to hear clients and colleagues accurately.

• Let Sharon-Drew speak at your sales conference or train sales folks in Buying Facilitation®

sharondrew@sharondrewmorgen.com

Partial client list: Kaiser, Bose, IBM, KPMG, Cancer Treatment Centers, California Closets, DuPont, Quest, Wachovia, Morgan Stanley, GE, P&G, Microchip, Hague Water, Boston Scientific, Unisys, Bethlehem Steel, HP, GE, KLM